Update 05/30: A Message from Sarah

Hi everyone – I hope you are all staying safe, clean and sane. The last few weeks have felt pretty surreal. We have all been trying to stay as optimistic as possible in light of the COVID19 outbreak, and I’ve been seeing so many people working together to help each other. I hope to see this continue.

The virus has affected a lot of facets of our daily lives, including work and shopping, so we’d like to give a few shop updates to keep everyone informed.

Firstly, we are implementing a mandatory rampside service. This applies to everyone – whether you’re here for parts pickups, machine pickups, or machine drop-offs. If you are coming to our store for anything, we ask that you remain in your car and call us from the parking lot at (585)442-0640. We will do all transactions over the phone.

We are implementing this not only to keep ourselves safe, but you as well. Limiting contact is one of the only proven ways to prevent the spread of this virus, and we have seen that it is possible to be completely asymptomatic. If you feel unwell, we implore you to stay home.

Next, we will be closing early until further notice (updated as of 05/30/2020).Our store hours will be 9am to 1pm daily, but we will be closed Sundays. This is another precaution we are taking to promote social distancing. Of course, if you are unsure, you can always call us!

As of 05/30/2020, we are open regular business hours: 9am to 6pm Monday through Friday, and 9am to 1pm on Saturday.

Finally, and this bears repeating, stay home if you are feeling unwell! This virus can have very mild symptoms, which is why it has become such an issue. If you feel unwell or fall into a high-risk category, we ask that you follow the CDC and WHO guidelines. Your health is more important than a machine!

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Update: 05/30/2020

Because New York State is beginning to open, we have adjusted our hours and policies accordingly.

Hours: Our hours have gone back to “normal”: Monday – Friday: 9am to 6pm, Saturday: 9am to 1pm.

Curbside Service: We are still offering curbside service for those who do not feel comfortable coming into the store. You can call us from the parking lot at (585)442-0640 when you arrive. If you prefer curbside service, please follow our policies outlined in the previous update (below).

In-Store Service: If you are comfortable coming into the store, you may do so! You must wear a mask to enter our store. If you are not wearing a mask, we will ask you to leave and come back when you are. We have hand sanitizer at the entrance that we encourage everyone to use. While in our store, follow physical distancing guidelines by staying at least 6 feet away from others.

We are doing our best to make this entire process as simple and comfortable for everyone as we can. If you have questions or concerns, please give us a call! We will be happy to assist you in any way we can.

 

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Update: 05/01/2020

We’ve had a number of questions and a little bit of confusion with how we are currently operating, so I wanted to make an update to clarify our process. Please read the previous information written out above, as it still applies. If you are feeling unwell, stay home, as these precautions cannot guarantee the virus will not be spread.

Call ahead: Call us before you arrive to make sure we are open, and to write up a repair ticket before you arrive. If you are looking for parts or dropping off a machine, we will write up either a repair ticket or a sales invoice for you before you are here. It saves us time and gives you a more accurate idea of when you can come in.

When you arrive, call from the parking lot: Please do not come up the ramp or in the store. Staying in the car means less exposure for you and other patrons, as well as ourselves.

Call ahead when your machine is ready: When we contact you to let you know your machine is ready for pickup, you have two options for payment. We are currently taking cash (exact change is appreciated, but not required), and cards over the phone. If you are paying with a credit or debit card, we ask that you do so before you arrive, so we have time to pull your machine aside and run the information. It takes a few minutes to get everything together, so it’ll help save time for you as well.

We appreciate all of the continued support we are receiving from the community and we are so grateful for you all! We hope that we will be able to return to normal (or almost normal) practices soon. Until then, we are still only here 9am to 1pm Monday through Saturday. 

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Update: 03/21/2020

MASKS! If you are willing/able to sew face masks for donation, please do! Our local hospitals and clinics are desperate for face masks and are looking for donations. They are loosening restrictions on filtration, which means that home sewists can make and donate masks using fabric they probably already have at home. We have a drop box for these masks. If you are not sure where to send them, you can drop them off to us during business hours. We are doing are best to distribute these masks to those who need them the most – including small clinics and doctor’s offices. If you work at a clinic or office that needs masks, please reach out to us. We will do everything in our power to make sure you receive some.

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We are so grateful for all of our patrons. A lot of you have checked up on us, and we cannot say thank you enough. If we can all come together (while still retaining social distancing, of course) as a community, we will be okay. If you would like to share pictures of projects you’re working on, please do so! We love hearing from everyone. Stay safe, sane, and positive.

 

Sarah